Delivery policy

What you get, and when

• Publishing an invitation: its link works the moment you publish, and it stays live for 30 days from its first publish — free for free designs; Pro designs need Pro.
• Keeping an invitation live longer (1 year or forever): applied to that invitation the moment the payment succeeds. Its new end date, or “Live forever”, shows on My invitations at once.
• Pro (monthly or yearly): switched on as soon as your first payment, or the UPI AutoPay, card or e-mandate for a plan that starts later, is confirmed. It renews automatically at the start of each period until you cancel.
• Invoices: emailed to you for every payment, and always in Billing.

Invitations open on any phone or computer with a web browser, wherever your guests are. Payments are taken in Indian rupees, through Razorpay.

If something didn’t arrive

If a payment went through but the invitation wasn’t extended or Pro didn’t switch on within a few minutes, there is no need to pay again: we check every payment with Razorpay every hour and either apply it or refund it. If it still hasn’t appeared, write to support@trulyinvited.com with the email address you sign in with and the payment date — never your card or UPI details. For payments that failed after your account was debited, see Refunds and cancellation.